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Alameda County Resources

Alameda County Behavioral Health (ACBH) is the lead agency providing coordination of mental health and substance use services in Alameda County. Primarily, ACBH services are for individuals on Medi-Cal. Medi-Cal is a public health insurance that provides health care services low-income individuals including families with children, seniors, persons with disabilities, foster care, and pregnant women. Alameda County established a central point of contact and coordination through the ACCESS (Acute Crisis Care and Evaluation for System-wide Services) Program. Alameda County Residents may call this number to be referred to all County mental health and substance abuse services.

To look into obtaining Alameda County Behavioral Health referrals and services call their ACCESS 24-hour Hotline: 

(800) 491-9099 or visit their website at http://www.acbhcs.org for more insight on services and providers available.

Resources for School-age Children and Adolescents

Alameda County Behavioral Health (ACBH) is the lead agency providing coordination of mental health and substance use services in Alameda County. ACBH offers access to treatment and support programs for children with mental health support needs, including those classified as Seriously Emotionally Disturbed (SED). Services are primarily provided for children on Medi-Cal or who are uninsured but still low-income. 

The populations served include:

  • Young children and youth in the community who have mental health disorders
  • Children receiving special education services who have been referred by the schools to receive mental health services  
  • Children in psychiatric inpatient facilities, and
  • Youth who are involved in the juvenile justice system and also have mental health needs 

 

Early and Periodic Screening, Diagnosis and Treatment (EPSDT) - Medi-Cal EPSDT is an entitlement for children, 0 up to age 21, who are Medi-Cal eligible. It is designed to provide comprehensive mental health services that can mitigate mental health problems. These services often include coordination, case management, and an approach which includes family and other providers in the treatment plan.

The following groups have increased mental health services under EPSDT: 

  • children birth to five • children in foster care • children with dual diagnosis of substance use and mental illness • school-based services.  Agencies using EPSDT funding are generally able to take direct referrals from primary care providers of children with full-scope Medi-Cal.

To look into obtaining Alameda County Behavioral Health referrals and services including EPSDT, call their ACCESS 24-hour Hotline: (800) 491-9099

Children and Youth Hotlines:

  • Alameda County Crisis Support Youth Text Line; Text “Safe” to 20121 (4 PM-11 PM daily)
  • California Youth Crisis Line   800-843-5200
  • Children in immediate risk or danger  800-843-5678
  • Covenant House Nineline   800-999-9999
  • Kid Help   800-543-7283
  • National Youth Crisis Hotline   800-448-4663
  • Youth Crisis Hotline information and referral for youth in crisis    800-448-4663

Parent Resources:

National Parent Helpline:  855-427-2736 (especially for young parents)

Transition Age Youth

Transition Age Youth, sometimes referred to as TAY, are youth ages approximately 16-24 who are struggling with mental health issues and sometimes substance use issues. As these young people transition into adulthood, they face a series of additional challenges like navigating relationships, higher education, jobs, and independence.  The county’s TAY system of Care includes programming for youth and young adults designed to support community building and wellness. 

To look into obtaining Alameda County Behavioral Health referrals and services including learning more about the TAY system of care, call their ACCESS 24-hour Hotline: (800) 491-9099 or (510) 567-8100.

Adults

Alameda County Behavioral Health (ACBH) is the lead agency providing coordination of mental health and substance use services in Alameda County. ACBH offers access to treatment and support programs for adults with mental health support needs, including those experiencing Serious Mental Illness (SMI). Services are primarily provided for adults on Medi-Cal or who are uninsured but still low-income. 

The City of Berkeley operates its own mental health system (outpatient services only) for its residents and those of Albany. For mental health services, Berkeley and Albany residents only may call 510-981-5290.

Asian ACCESS, 510-869-7200, located at 310 – 8th Street, Suite 201, Oakland - a program of Asian Community Mental Health Services provides mental health information and treatment referrals, free one-time mental health screening, and short-term treatment. Staff are fluent in Cantonese, Mandarin and Vietnamese; services in other Asian languages and dialects by arrangement.

Casa del Sol, 510-535-6200, located at 1501 Fruitvale Avenue, Oakland - a program of La Clinica de La Raza; provides bilingual Spanish and bicultural mental health services including individual and family therapy for children, adolescents, and adults.

Sausal Creek Outpatient Clinic, 510-437-2363, located at 2620 26th Avenue, Oakland -offers psychiatric assessments, medication support, co-occurring support services, linkages to other support services, and walk-in services for adults who have a serious chronic mental illness.

To look into obtaining Alameda County Behavioral Health referrals and services for Adults, call their ACCESS 24-hour Hotline: (800) 491-9099 or (510) 567-8100

Older Adults

Alameda County Behavioral Health (ACBH) is the lead agency providing coordination of mental health and substance use services in Alameda County. ACBH offers access to treatment and support programs for adults with mental health support needs, including those experiencing Serious Mental Illness (SMI). Services are primarily provided for older adults on Medi-Cal or who are uninsured but still low-income. 

North and Central Alameda County is served by the Senior In-Home Counseling Program of the Crisis Support Services of Alameda county.  The target population is seniors who are homebound and/or socially isolated, who would benefit from weekly counseling and who otherwise would not have access to mental health services.  Specialized support groups and in-office programs are also offered.

South Alameda County has several Senior resources listed at https://www.fremont.gov/219/Emotional-Support.  Services include:

  • In-home assessment of mental health needs
  • Medication support and management
  • Individual and family therapy
  • Assistance in finding services
  • Crisis intervention

Contact them via the multilingual Senior Help Line: (510) 574-2041

East Alameda County seniors are served by the Senior Support Program of the Tri-Valley.  They provide case management, alcohol and drug management, friendly visitors and more. Seniors can of course access all adult services but should be aware of and take advantage of services tailored to their specific needs. For example, many seniors are able to remain in their own home with just a little supplemental care. The In Home Supportive Services of the Alameda County Social Services Agency (ACSSA) is one such care provider. 

Click here to see the contact information for the Alameda County Adult & Aging Services Departments, or link to the various Adult & Aging Services Department web pages here.

The Area Agency on Aging (AAA), another division of ACSSA, has several handbooks to help with senior's resources:

  • North County Senior Services - Alameda, Albany, Emeryville, Oakland, and Piedmont
  • Central County Senior Services - Castro Valley, Hayward, San Leandro, San Lorenzo
  • South County Senior Services - Fremont, Newark, Union City
  • East County Senior Services - Dublin, Livermore, Pleasanton, Sunol
  • Housing Guide for Seniors in Alameda County
  • Senior Centers in Alameda County for socialization.
  • Resource Page for these Guides in English and in Spanish, Farsi, and in Chinese as well as the quarterly seniors newsletter, Senior Update

 Legal help for older adults can be found at Legal Assistance for Seniors (LAS).  LAS is the Alameda County provider of the state's Health Insurance Counseling & Advocacy Program (HICAP).  HICAP provides Medicare community education, individual help to Medicare recipients as well as long term care related issues.  California's main page for HICAP is within the California Department of Aging.

To look into obtaining Alameda County Behavioral Health referrals and services for Older Adults, call their ACCESS 24-hour Hotline: (800) 491-9099 or (510) 567-8100.