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Crisis Support Resources for Adult (18+)

If you or someone close to you is experiencing a mental health crisis and may be imminently dangerous to others or self,
you should call 911.

If the person is in crisis, but the situation does not appear to be an emergency here are some resources:

Sausal Creek Outpatient Clinic

Sausal Creek Outpatient Clinic offers psychiatric assessments, medication support, co-occurring support services, linkages to other support services, and walk-in services for adults who have a serious chronic mental illness. Services are available for Alameda County residents who have Medi-CAL, HealthPAC, or who are already enrolled in a program. These services are not for individuals currently experiencing a medical emergency. Referrals are made through Alameda County ACCESS. They can be reached at 800-491-9099 Monday through Friday, 8:30 a.m. to 5:00 p.m.

Hours of Operation
Tuesday 7:00 a.m. to 3:30 p.m.
Wednesday 11:30 a.m. to 8:00 p.m.
Thursday 9:00 a.m. to 5:30 p.m.
Friday 11:30 a.m. to 8:00 p.m.
Saturday 9:00 a.m. to 5:30 p.m.

510-437-2363
John George Psychiatric Pavilion

Alameda County’s psychiatric inpatient hospital offers 24-7 voluntary and involuntary psychiatric emergency services and acute (severe) inpatient services for adult mental health clients.

510-346-7500 http://alameda.networkofcare.org/mh/services/agency.aspx?pid=JohnGeorgePsychiatricPavilion_344_2_0
Berkeley Mobile Crisis Team

Provides mobile crisis response for Berkeley and Albany residents. Operates seven days per week 11 a.m. to 11 p.m. EXCEPT on Wednesday the hours are 4 p.m. to 11 p.m.

510-981-5254 https://www.cityofberkeley.info/ContentDisplay.aspx?id=15662
ACCESS Program (Acute Crisis Care and Evaluation for System-wide Service)

This is the number to call to be referred to all county mental health services. Open to all Alameda county residents. Offers services in Spanish and in 8 Asian languages.

If the person is not willing to seek help, but is

  • a danger to themselves or
  • a danger to others or
  • gravely disabled because of a mental health issue

They may qualify for a “5150” (72-hour involuntary psychiatric hold and evaluation). If this is the case:

  • call 911 and tell them it’s a psychiatric emergency or
  • call the Berkeley Mobile Crisis Team or Crisis Response (program numbers listed above)

If the person is NOT in crisis and wants help:

  • If they have private medical insurance, call the insurance company and ask for a referral to a psychiatrist or a therapist
  • If they have Medi-Cal, Medi-Care or do not have any insurance, Alameda County Residents may call the ACCESS Program (Acute Crisis Care and Evaluation for System- wide Services) 1-800-491-9099 for referrals to a therapist, psychiatrist or other mental health resources
800-491-9099
Crisis Response Program

The Crisis Response Program provides telephone and limited walk-in crisis intervention, psychiatric assessment, temporary medication support, assessment and evaluation. This service is for Alameda County residents not in Berkeley or Albany. The Crisis Response Program has offices in Oakland, Fremont and San Leandro which are open Monday through Friday from 8:30 a.m. to 5:00 p.m. The Program also has offices in Livermore and Pleasanton open three days a week. The Downtown Oakland Mobile Crisis Team responds to requests from the Oakland Police Dept., other agencies and individuals for assistance with mental health evaluations of adults in the community (staff permitting). Operates from 10:00 a.m. to 8:00 p.m., Monday through Friday.

1-800-491-9099 (The Crisis Response Program is reached through ACCESS) 

800-491-9099
Crisis Support Service of Alameda County, 24-hour Crisis-line (all ages)

If the person is not willing to seek help, but is

  • a danger to themselves or
  • a danger to others or
  • gravely disabled because of a mental health issue

They may qualify for a “5150” (72-hour involuntary psychiatric hold and evaluation). If this is the case:

  • call 911 and tell them it’s a psychiatric emergency or
  • call the Berkeley Mobile Crisis Team or Crisis Response (program numbers listed above)

If the person is NOT in crisis and wants help:

  • If they have private medical insurance, call the insurance company and ask for a referral to a psychiatrist or a therapist
  • If they have Medi-Cal, Medi-Care or do not have any insurance, Alameda County Residents may call the ACCESS Program (Acute Crisis Care and Evaluation for System- wide Services) 1-800-491-9099 for referrals to a therapist, psychiatrist or other mental health resources
800-309-2131 800-SUICIDE

Psychiatric Facilities in Alameda County

Acute Inpatient Services: 2 to 30 day stays (on average)

Herrick Hospital - Alta Bates Medical Center (Berkeley)

Provides inpatient services for adolescents including 5150 holds ("5150" refers to an involuntary, 72-hour hold). There are three tracks available; mental health, eating disorders and dual diagnosis (mental health issues and drugs and/or alcohol addiction). Accepts private insurance and Medi-Cal. Voluntary or involuntary.

510-204-4405 https://www.sutterhealth.org/absmc/services
Fremont Hospital (Fremont)

Voluntary inpatient services for Adolescents and Adults. Private Hospital. No Emergency Room. Call for appointment or crisis intervention.

510-796-1100 https://fremonthospital.com/
Eden Hospital Medical Center (Castro Valley)

Serves adult psychiatric patients. Voluntary inpatient, partial hospitalization and outpatient services. Accepts Medi-Cal and private insurance. Call for intake assessment.

510-889-5016 https://www.sutterhealth.org/eden
John George Psychiatric Pavilion

Alameda County’s psychiatric inpatient hospital offers 24-7 voluntary and involuntary psychiatric emergency services and acute (severe) inpatient services for adult mental health clients.

510-346-7500 http://alameda.networkofcare.org/mh/services/agency.aspx?pid=JohnGeorgePsychiatricPavilion_344_2_0
Heritage Hospital (Oakland)

Acute inpatient treatment for adults. Accepts Medi-Cal, private insurance. Voluntary and involuntary.

510-535-5115 https://www.telecarecorp.com/heritage-psychiatric-health-center/

Sub-acute or longer-term Inpatient Facilities

Villa Fairmont (San Leandro)

Alameda County’s primary psychiatric sub-acute facility offering both short-stay and longer sub-acute inpatient services for adults. Voluntary for some patients, many are placed on conservatorship.

510-352-9690 https://www.telecarecorp.com/villa-fairmont-mental-health-rehabilitation-center
Morton Bakar Center (Hayward)

A long-term skilled nursing facility dedicated to providing optimum care for older adults with a primary major mental illness.

510-582-7676 https://www.telecarecorp.com/morton-bakar-center
Gladman Rehabilitation (Oakland)

Provides services for adults whose psychiatric disabilities require extensive rehabilitation services beyond those provided in sub-acute settings.

510-536-8111 https://www.telecarecorp.com/gladman-mhrc/