Crisis Support Resources
For Children, Youth, Adults & Seniors
If you or a loved one is experiencing a mental health crisis and needs immediate help, call 988 or 911. If the situation does not necessitate emergency responders, we’re here to help. We’ve compiled a list of resources below for you to find the assistance you need, because life isn’t meant to be done alone.
Contact
Family Education & Resource Center
7677 Oakport St. Suite 100
Oakland, CA 94621
Warm Line: (888) 896-3372
Office: (510) 746-1700
Children & Youth
Crisis Support Resources
Staff is available 24 hours a day to respond to emergencies, such as a child’s suicide attempt or out-of-control behavior. Bring the child in to be assessed in an ambulance or, if it is safe, by car. The BERT (Behavioral Emergency Response Team) provides emergency room evaluations of children with suicidal ideation, behavioral crises, or possible need for a psychiatric hospitalization. The team will decide whether the child can return home or be admitted into a county contracted inpatient hospital.
(510) 428-3571
747 52nd Street, Oakland, CA 94609
Provides short (up to 23.5 hours) drop-in services for adolescents experiencing a mental health crisis and who do not meet the criteria for hospitalization. Highly-skilled clinicians and counselors quickly assess the needs of each adolescent and provide interventions specially designed to return them safely to their homes, schools, and neighborhoods. Youth who are at imminent risk of harm to themselves or others will be considered for admission to the adjoining acute inpatient program. Involuntary and voluntary.
(510) 483-3030
telecarecorp.com/willow-rock-center
2050 Fairmont Drive, San Leandro, CA 94578
Provides inpatient services for adolescents including 5150 holds (5150 refers to an involuntary, 72-hour hold). There are three tracks available: mental health, eating disorders, and dual diagnosis (mental health issues and drugs and/or alcohol addiction). Accepts private insurance and Medi-Cal. Voluntary or involuntary.
(510) 204-4405
sutterhealth.org/absmc/services
2001 Dwight Way, Berkeley, CA 94704
If the person is not willing to seek help, but is a danger to themselves, a danger to others, or gravely disabled because of a mental health condition, they may qualify for a 5150 (72-hour involuntary psychiatric hold and evaluation). If this is the case, call 988 and tell them it’s a psychiatric emergency or call the Berkeley Mobile Crisis Team at (510) 981-5254.
If the person is NOT in crisis and wants help, call the insurance company and ask for a referral to a psychiatrist or a therapist if they have private medical insurance. If they have Medi-Cal, Medi-Care, or do not have any insurance, Alameda County Residents may call Acute Crisis Care & Evaluation for System-wide Service (ACCESS) at (800) 491-9099 for referrals to a therapist, psychiatrist, or other mental health resources.
For immediate access to a suicide prevention specialist, call (800) 273-8255
Provides mobile crisis response for Berkeley and Albany residents. Operates 7 days per week 11am to 11pm. Wednesday hours are 4pm to 11pm.
(510) 981-5254
2180 Milvia St, Berkeley, CA 94704
If the person is not willing to seek help, but is a danger to themselves, a danger to others, or gravely disabled because of a mental health issue, they may qualify for a 5150 (72-hour involuntary psychiatric hold and evaluation). If this is the case, call 988 and tell them it’s a psychiatric emergency or call the Berkeley Mobile Crisis Team at (510) 981-5254.
If the person is NOT in crisis and wants help, call the insurance company and ask for a referral to a psychiatrist or a therapist if they have private medical insurance. If they have Medi-Cal, Medi-Care, or do not have any insurance, Alameda County Residents may call Acute Crisis Care & Evaluation for System-wide Service (ACCESS) at (800) 491-9099 for referrals to a therapist, psychiatrist, or other mental health resources.
Adults & Seniors
Crisis Support Resources
Sausal Creek Outpatient Clinic offers psychiatric assessments, medication support, co-occurring support services, linkages to other support services, and walk-in services for adults who have a serious chronic mental illness. Services are available for Alameda County residents who have Medi-Cal, HealthPAC, or who are already enrolled in a program. These services are not for individuals currently experiencing a medical emergency. Referrals are made through Alameda County ACCESS. They can be reached at (800) 491-9099 Monday through Friday, 8:30am to 5pm.
Hours of Operation
Tuesday 7am to 3:30pm
Wednesday 11:30am to 8pm
Thursday 9am to 5:30pm
Friday 11:30am to 8pm
Saturday 9am to 5:30pm
(510) 437-2363
2620 26th Avenue, Oakland, CA 94601
Alameda County’s psychiatric inpatient hospital offers 24/7 voluntary and involuntary psychiatric emergency services and acute (severe) inpatient services for adult mental health clients.
(510) 346-7500
John George Psychiatric Pavilion
2060 Fairmont Drive, San Leandro, CA 94578
Provides mobile crisis response for Berkeley and Albany residents. Operates 7 days per week 11am to 11pm. Wednesday hours are 4pm to 11pm.
(510) 981-5254
2180 Milvia St, Berkeley, CA 94704
If the person is not willing to seek help, but is a danger to themselves, a danger to others, or gravely disabled because of a mental health issue, they may qualify for a 5150 (72-hour involuntary psychiatric hold and evaluation). If this is the case, call 911 and tell them it’s a psychiatric emergency or call the Berkeley Mobile Crisis Team at (510) 981-5254.
If the person is NOT in crisis and wants help, call the insurance company and ask for a referral to a psychiatrist or a therapist if they have private medical insurance. If they have Medi-Cal, Medi-Care or do not have any insurance, Alameda County Residents may call the Acute Crisis Care & Evaluation for System-wide Services (ACCESS) Program at (800) 491-9099 for referrals to a therapist, psychiatrist or other mental health resources.
The Crisis Response Program provides telephone and limited walk-in crisis intervention, psychiatric assessment, temporary medication support, assessment, and evaluation. This service is for Alameda County residents not in Berkeley or Albany. The Crisis Response Program has offices in Oakland, Fremont, and San Leandro which are open Monday through Friday from 8:30am to 5pm. The Program also has offices in Livermore and Pleasanton open 3 days a week. The Downtown Oakland Mobile Crisis Team responds to requests from the Oakland Police Department, other agencies, and individuals for assistance with mental health evaluations of adults in the community (staff permitting). Operates from 10am to 8pm, Monday through Friday. You can reach the Crisis Response Program at (800) 491-9099.
If the person is not willing to seek help, but is a danger to themselves, a danger to others, or gravely disabled because of a mental health issue, they may qualify for a 5150 (72-hour involuntary psychiatric hold and evaluation). If this is the case, call 911 and tell them it’s a psychiatric emergency or call the Berkeley Mobile Crisis Team at (510) 981-5254.
If the person is NOT in crisis and wants help, call the insurance company and ask for a referral to a psychiatrist or a therapist if they have private medical insurance. If they have Medi-Cal, Medi-Care, or do not have any insurance, Alameda County Residents may call the Acute Crisis Care & Evaluation for System-wide Services (ACCESS) Program at (800) 491-9099 for referrals to a therapist, psychiatrist, or other mental health resources.
Psychiatric Facilities in Alameda County
Acute Inpatient Services (2 to 30 day stays on average)
Provides inpatient services for adolescents including 5150 holds (5150 refers to an involuntary, 72-hour hold). There are three tracks available; mental health, eating disorders, and dual diagnosis (mental health issues and drugs and/or alcohol addiction). Accepts private insurance and Medi-Cal. Voluntary or involuntary.
(510) 204-4405
sutterhealth.org/absmc/services
2001 Dwight Way, Berkeley, CA 94704
Voluntary inpatient services for Adolescents and Adults. Private Hospital. No Emergency Room. Call for an appointment or crisis intervention.
(510) 796-1100
39001 Sundale Dr, Fremont, CA 94538
Serves adult psychiatric patients. Voluntary inpatient, partial hospitalization, and outpatient services. Accepts Medi-Cal and private insurance. Call for intake assessment.
(510) 889-5016
20103 Lake Chabot Rd, Castro Valley, CA 94546
Alameda County’s psychiatric inpatient hospital offers 24/7 voluntary and involuntary psychiatric emergency services, and acute (severe) inpatient services for adult mental health clients.
(510) 346-7500
John George Psychiatric Pavilion
2060 Fairmont Drive, San Leandro, CA 94578
Acute inpatient treatment for adults. Accepts Medi-Cal, private insurance. Voluntary and involuntary.
(510) 535-5115
telecarecorp.com/heritage-psychiatric-health-center
633 E 27th St, Oakland, CA 94601
Sub-acute or longer-term Inpatient Facilities
Alameda County’s primary psychiatric sub-acute facility offering both short-stay and longer sub-acute inpatient services for adults. Voluntary for some patients, many are placed on conservatorship.
(510) 352-9690
telecarecorp.com/villa-fairmont-mental-health-rehabilitation-center
15200 Foothill Blvd, San Leandro, CA 94578
A long-term skilled nursing facility dedicated to providing optimum care for older adults with a primary major mental illness.
(510) 582-7676
telecarecorp.com/morton-bakar-center
494 Blossom Way, Hayward, CA 94541
Provides services for adults whose psychiatric disabilities require extensive rehabilitation services beyond those provided in sub-acute settings.
(510) 536-8111
2633 E 27th St, Oakland, CA 94601
Contact Us
To Get the Support You Need
Being a caregiver is hard, but you don’t have to do it alone. Family Education & Resource Center supports the families and caregivers of children, youth, adults, and seniors working through mental health challenges. Our dedicated team, extensive program offerings, peer support groups, and resource library are here to help you every step of the way. Contact us today to connect with an advocate.