For families who need emotional support, a friendly voice that understands, and linkages to mental health recovery resources, FERC offers a warm line run by our family advocates. Our warm line is a non-crisis information and referral phone number that helps connect families to FERC services and relevant mental health resources. The FERC warm line operates Monday through Thursday, 9am-5pm and Fridays 9am-1pm. If an individual reaches our warm line outside of the covered hours, we suggest they leave a voicemail and we will answer their inquiry the next business day. However, in case of a medical or psychiatric emergency, we prompt callers to reach 911.
You can reach our warm line at (888)-896-3372
FERC is a program of the Mental Health Association of Alameda County funded through Mental Health Services Act and operated under contract with Alameda County Behavioral Health.
Family Navigation is at the heart of what we do at FERC. While each of our client’s situations are unique, most of our Family Advocates spend their time and efforts of service provision around the following areas:
- Orientation to the Alameda County Mental Health System & Services: We provide an orientation to the Alameda County mental health system, and give families detailed information about how the system works and what services are available for their loved one. In addition to helping families understand what services are available, we help them map out services that match their unique situations and goals. We also provide education about mental health medication, and context about mental health treatment options.
- Education on Privacy & Confidentiality Regulations: In our experience, confusion about patient and family rights makes it difficult for families to advocate for their loved ones, especially during a crisis. We help educate families on these privacy and confidentiality regulations, like the release of information (ROI) process, HIPAA, and legislation that protects the rights of the family to provide information to treatment teams like AB-1424. Families can come to us to help them locate and fill out forms.
- Collaboration with Providers & Community Partners: Depending on what a family needs and requests, we can collaborate with community partners and mental health providers to build teams around families and provide wraparound support. In some cases, we have joined multi-disciplinary teams and meetings with providers to advocate on behalf of families and share our expertise. When invited, we can attend appointments and act as a member of the loved one’s care team. We also actively participate in liaison role with our key partners.
- Phone & in-person consultation: We support family caregivers by phone or by in-person consultation. We can attend support groups, and offer support debriefs and treatment planning suggestions based on our own experience and our years of working with other families.